Terms of Service
Velocity Missed-Call Catcher. Effective October 18, 2026.
1. What the service is
Velocity Missed-Call Catcher (“Velocity”) is an AI voice assistant. When you forward missed calls to your Velocity number, it answers, says at the start that it is an AI, takes a message, and emails you a summary. It is not a person. It takes messages only: it does not give professional, legal, financial, insurance or real estate advice, quote prices or rates, or make promises for you. Our team oversees the service but does not listen to every call. Velocity is not an emergency service and must not be relied on for emergency calls; it does not support 911.
2. Who we are and who you are
The service is provided by VidDazzle, 1211 Okeechobee Rd Ste 2 #4014, West Palm Beach, FL 33401 (“VidDazzle,” “we,” “us”). “You” means the business customer who signs up. You must be at least 18 and authorized to bind your business.
3. Price and billing
$39 per month plus a one-time $49 setup fee. Total due today: $88. After that, $39 per month is charged to your card each month until you cancel. Taxes may apply. We may change prices on at least 30 days’ written notice before your next renewal; if you do not want the new price, cancel before it takes effect.
4. Minutes and hard cap
Each plan includes 40 call minutes per cycle and one local number. Each call is rounded up to a whole minute and may last up to 6 minutes. Unused plan minutes do not roll over. There are no overage charges, ever: when your minutes run out, callers can leave a message only, and you are still emailed each message.
You may buy optional one-time minute packs while your plan is active. Packs are used after your plan minutes and expire at the end of the billing month after the month you bought them (the expiry is shown at purchase). A limited number of pack minutes may be held at once.
5. Refund policy
Love it or leave it: 7-day money-back guarantee. Request a refund in writing within 7 days of purchase and we refund everything, setup fee included.
6. Failed payments
If a monthly payment fails, we email you reminders and you can update your card from the billing link in your receipt. If the payment is still unresolved: after 7 days from the first failure, Velocity steps down to message-only mode (callers can still leave a message and you are still emailed); after 21 days the assistant is paused and stops answering; and after 30 days your subscription is cancelled and your number is released as described below. Paying the overdue amount before cancellation restores normal service. You cannot buy minute packs while a payment is past due.
7. Cancellation
You can cancel any time from the billing link in your receipt or by emailing connect@viddazzle.com. Cancellation stops future charges. After cancellation takes effect, your number keeps taking messages in message-only mode for 7 days (and you are emailed each one), then the number is released and the assistant is turned off. Please remove call forwarding on your phone line when you cancel. Refund terms are in section 5. Unused pack minutes are forfeited.
8. Your responsibilities
You are responsible for your call forwarding settings and your phone company’s charges. You will follow the laws that apply to your business, your callers, recording, AI use, advertising and calling people back, and any licensing rules for your profession. You will not use Velocity for unlawful, deceptive or harassing purposes, for emergencies, or for medical or health-insurance billing, and you will not ask Velocity to collect Social Security numbers, payment card numbers, account or policy numbers, or similar sensitive data.
9. AI disclosure, recording and consent
Velocity is openly AI. It tells every caller it is an AI assistant and that the call may be recorded and summarized. You agree that we may record, transcribe and summarize calls to provide the service. Some states require everyone on a call to consent to recording; the notice Velocity gives at the start of each call is intended to cover this, but you are responsible for any additional notice your own law or profession requires, including on your greeting and website.
10. No guarantees
Velocity may mishear, misspell or miss details, and calls or emails may be delayed or fail. We do not promise any number of leads, sales or results. The service is provided “as is” and “as available,” and to the extent the law allows, we disclaim all other warranties.
11. Limit of liability
To the extent permitted by law, our total liability for any claim is limited to the fees you paid us in the 3 months before the claim, and we are not liable for lost profits, lost business or indirect, incidental or consequential damages. Nothing in these terms limits liability that cannot be limited by law.
12. Suspension
We may pause or end the service for non-payment (see Failed payments), abuse, or legal risk. We will try to give notice by email where practical.
13. Changes
We may update these terms by emailing you or posting the new version here. Continuing to use the service after the change takes effect means you accept it. If you do not agree, cancel before it takes effect.
14. Governing law and disputes
These terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules. Any dispute will be brought in the state or federal courts located in Palm Beach County, Florida, and you and we consent to those courts. There is no arbitration clause and no waiver of your right to go to court. Please contact us first at connect@viddazzle.com and we will try to resolve it.
15. Contact
VidDazzle, 1211 Okeechobee Rd Ste 2 #4014, West Palm Beach, FL 33401 · (561) 701-9900 · connect@viddazzle.com