Privacy Policy
Velocity Missed-Call Catcher. Effective October 18, 2026.
1. Who this covers
(a) Business customers who sign up, and (b) people who call a Velocity number (“callers”). The company responsible is VidDazzle, 1211 Okeechobee Rd Ste 2 #4014, West Palm Beach, FL 33401.
2. What we collect
Customers: name, email, business details and greeting answers, phone numbers, and usage minutes. Payments are handled by our payment processor; we do not store full card numbers. Callers: phone number, voice audio, a transcript, and what the caller chooses to say (such as name, callback number, reason for calling, best time to reach them, and the answers to a few simple questions about what they need).
3. What callers should not share
Velocity never asks for Social Security numbers, dates of birth, account, card or policy numbers, or health information, and tells callers not to share them. If a caller shares such data anyway, it may appear in the transcript. We treat it as sensitive and delete it on request.
4. AI and recording notice
Velocity is an AI voice assistant. It says so at the start of every call, along with a notice that the call may be recorded and summarized. A caller who does not want to be recorded can hang up.
5. How we use information
To answer calls, send the business owner the message summary, bill and support customers, prevent abuse and fraud, meet legal obligations, and keep the service reliable. We do not sell personal information, we do not share it for advertising, and we do not use caller information to market to callers.
6. Who receives it
The business owner whose number was called; service providers that run voice, phone, email, hosting and payment services for us under contract and only for those purposes; and authorities or others when required by law or to protect rights and safety.
7. How long we keep it
Call summaries: 12 months from the call. Call audio and transcripts: 90 days. Billing and tax records: as long as the law requires. Support emails: up to 24 months. After cancellation, we keep these only for the periods above. We may keep information longer where needed to resolve a dispute or meet a legal duty. You can ask for earlier deletion (see below).
8. Your choices and rights
Customers and callers may ask to access or delete their information by emailing connect@viddazzle.com or calling (561) 701-9900. Where state privacy law (for example in Florida, California or Texas) gives you rights, we honor them and will respond within the legal period. We will not treat you differently for using them. A caller can also ask the business owner directly.
9. Security
Access is limited by role, data is encrypted in transit, and customer pages use signed, single-use links. No system is perfectly secure.
10. Children
Velocity is not directed to children under 13 and we do not knowingly collect their information.
11. Texting
We do not send text messages in this plan.
12. Changes
We will post changes here and email customers about material changes. Effective October 18, 2026.
13. Contact
VidDazzle, 1211 Okeechobee Rd Ste 2 #4014, West Palm Beach, FL 33401 · (561) 701-9900 · connect@viddazzle.com