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Forward missed calls: T-Mobile

For T-Mobile wireless lines. Type on the keypad, then press Call.

Your Velocity number is in your setup email. Below, it is shown as [YOUR VELOCITY NUMBER]: type your 10-digit number with no spaces or dashes. Velocity is an AI voice assistant and answers the calls you forward to it.

Forward missed calls

1. For calls you do not answer: dial **61*[YOUR VELOCITY NUMBER]# and press Call.
2. For calls when you are busy: dial **67*[YOUR VELOCITY NUMBER]#.
3. For calls when your phone is off or has no signal: dial **62*[YOUR VELOCITY NUMBER]#.

Turn it off

Dial ##004# to clear the missed-call forwarding settings.

Good to know

• Do not use **21*: it forwards every call.
• Some T-Mobile plans or business accounts manage forwarding in the account or app instead. (Verify before publishing.)

Check that it works

1. Use a different phone to call your business number.
2. Do not answer. Let it ring until Velocity picks up and says it is an AI.
3. Open your setup page and tap Check forwarding. It turns green when we have seen the test call arrive.

Stuck? Reply to your setup email with your phone company and we will help. connect@viddazzle.com