← All phone companies

Forward missed calls: other phone companies and office phones

For other mobile carriers, landlines, internet phone services and office phone systems. The wording differs, but the idea is the same.

Your Velocity number is in your setup email. Below, it is shown as [YOUR VELOCITY NUMBER]: type your 10-digit number with no spaces or dashes. Velocity is an AI voice assistant and answers the calls you forward to it.

Forward missed calls

1. Find call forwarding in your phone settings, your carrier account, or your phone system's admin page.
2. Choose the no answer option (also called 'forward on no answer' or 'busy/no answer').
3. Enter [YOUR VELOCITY NUMBER] as the number to forward to.
4. Set the ring time to about 15 to 20 seconds (3 to 4 rings) so you still get a chance to answer first.
5. Save, then run the test call below.

Turn it off

Switch the same setting off, or choose 'cancel call forwarding'.

Good to know

• Office phone systems often call this a 'call handling rule' or 'overflow'.
• If you only find 'forward all calls', do not use it unless you want every call to go to Velocity.
• Not sure which one you have? Reply to your setup email with your phone company and we will send exact steps.

Check that it works

1. Use a different phone to call your business number.
2. Do not answer. Let it ring until Velocity picks up and says it is an AI.
3. Open your setup page and tap Check forwarding. It turns green when we have seen the test call arrive.

Stuck? Reply to your setup email with your phone company and we will help. connect@viddazzle.com